FAQs

Yes, however depending on the product, this may incur a small charge.

We have a great explanation of the range of branding methods available here.

If you still have questions about any of our branding methods or branding for a specific product, a member of our team will be able to answer your questions.

Yes, you can have more than one design.

However, prices may be affected due to additional setup charges.

Please contact our team with more information on your requirements.

Of course! We have a team of experts who have worked in the promotional merchandise industry for many years.

They can advise on the best products for your specific need, the right branding methods and help with any additional questions about sustainability, storage and distribution.

Please visit our contact page to get in touch.

The prices seen on the website are a useful guide.

Unfortunately we aren’t able to give you an accurate quotation price until we have seen your artwork and understood your delivery requirements.

Quotations can be requested online, are free with no obligation, and should be sent to you within a couple of hours, during our working times of 9.00am-5.30pm, Monday to Friday.

All quotes are valid for 30 days. After this period, please reconfirm the prices with your account manager

Yes, all orders will require a visual proof to be signed off before the order moves into the production stage.

There are minimum order quantities and these vary from product to product and may also vary by branding method.

Minimum order quantities should be evident from the product pages, but if you have any questions, please contact a member of our team.

Lead times will vary from product to product and will be listed on your quotation.

Quotations are emailed to you by a member of our team and they will be available to ask any follow up questions.

All products are made by registered suppliers whose factories are audited and can provide certification on ethical and sustainable practices.

Some of our factories even run on green energy and work to ensure all products produced are Carbon neutral.

If you’d like more information about the production process of your chosen product, please let us know.

There are many sustainable materials and they each have different properties that make them a great choice for production.

They also contribute to a more sustainable future in different ways, and much of this can be learnt from our sustainable materials guide.

The Carbon footprint of many of the products is listed on the product page.

If it isn’t available on the page, please contact a member of our team and they will be able to find out the information for you.

Carbon offsetting is available through partner programs and we have a service to assist you with this.

Arcadia is a registered member of Sedex and is involved in a number of sustainable initiatives including the BPMA’s Step Forward Pledge and A Good Thing donations.

Our sustainability efforts are monitored by EcoVadis where we are currently awarded Platinum Status, placing us in the top 1% of companies worldwide.

We offer better pricing per product at certain quantity levels.

For more information on our pricing system or for a quotation highlighting these price breaks, please contact our team here.

Payment can be made by bank transfer, credit card or Stripe.

Yes, we do offer credit accounts. Each application for a credit account is reviewed for approval.

Our credit accounts are based on a term of 30 days.

Yes, we do accept payment in some other currencies. Please contact us for more information.

We typically ask that all logos/artworks are supplied in vectorised format, in either EPS, Ai or PDF files.

We can accept JPG, PNG, TIFF, SVG and PSD files but, we may have to redraw the logo/artwork so it’s in the correct format for the printer.

If there is any text in the design, please convert it to curves/outlines or supply the required font files needed.

If you haven't got the right artwork files required for printing, we are happy to help.

Our design team can redraw from an existing design or create something unique from scratch. Contact us here, to find out more.

1 colour print - your logo/artwork has a total of 1 solid colour in it.

2 colour print - your logo/artwork has a total of 2 solid colours in it.

3 colour print - your logo/artwork has a total of 3 solid colours in it.

4 colour print - your logo/artwork has a total of 4 solid colours in it.

5 colour print - your logo/artwork has a total of 5 solid colours in it.

Full colour print - your logo/artwork has colours with shading or gradients to them, typically going from a light shade to dark.

Please contact us here, if you are unsure how many colours are in your logo/artwork.

Shipping costs are calculated on an order by order basis. They will be included in your email quotation.

Arcadia have offices and warehouses around the globe and are able to offer reliable regional and global delivery.

If any products are deemed faulty they can be returned to your local distribution centre for replacement or for a refund. If you are unhappy with the quality of the products you ordered, or with the branding, please discuss this with your account manager who will work hard to rectify this issue.